Privacy and Security Policy

All services and offerings provided in our store belong to and are operated by our company.

Our company may collect personal data for various purposes. Below, it is explained how and in what manner personal data is collected, and how this data is protected.

Through membership or by filling out various forms and surveys on our store, members provide certain personal information (such as first and last name, company details, phone number, address, or email) which is collected by our store due to the nature of the business.

At certain times, our company may send campaign information, details about new products, and promotional offers to its customers and members. Our members can choose whether to receive such information when they sign up and can change this preference after logging in by updating their account settings or by using the link in the notification message they receive.

During the approval process on our store or via email, the personal information electronically sent to our store by our members will not be disclosed to third parties, except for the purposes and scope defined by the "User Agreement" made with our members.

To identify system-related problems and resolve any issues or disputes regarding the services provided, our company records and uses the IP addresses of its members. IP addresses may also be used to broadly identify users and gather demographic data.

Our company may also use the requested information for direct marketing purposes by itself or by its partners, beyond the purposes and scope defined by the Membership Agreement. Personal information may also be used to contact the user when necessary. Information requested by our company, or provided by the user, or related to transactions made on our store, may be used by our company and its partners for statistical evaluations, database creation, and market research without revealing the identity of our members, outside of the purposes and scope defined in the "Membership Agreement."

Our company is committed to keeping confidential information strictly private, treating it as an obligation to maintain confidentiality, and taking all necessary measures and precautions to prevent any part of the confidential information from entering the public domain, unauthorized use, or disclosure to third parties.

Credit Card Security

Our company prioritizes the security of credit card holders shopping on our websites. Your credit card information is never stored in our system.

There are two things you should pay attention to in order to ensure that you are on a secure site during the transaction process. One is the presence of a key or lock symbol in the lower bar of your browser, which indicates that you are on a secure webpage, and that all your information is encrypted and protected. This information is used only for the transaction process and in line with the instructions you provide. The credit card information used during shopping is encrypted using the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification. The transaction will proceed once the card is approved. Since no credit card information is viewed or stored by us, it prevents third parties from accessing this information under any circumstances.

Orders placed with a credit card online are monitored by our company for reliability against Credit Card Fraud. Therefore, for first-time orders on our shopping websites, it is necessary to verify the accuracy of financial and address/phone details before the order can proceed to procurement and delivery. If necessary, we may contact the credit card holder or the relevant bank for verification.

Only you can access and change all the information provided during membership. If you keep your login details secure, no one else can access or change your information. To this end, membership transactions are conducted within a 128-bit SSL security zone. This system uses an international encryption standard that is virtually impossible to break.

Websites with customer service lines and clear address and phone information are increasingly preferred. This allows you to obtain detailed information about any concerns and verify the reliability of the company providing the online shopping service.

Note: We recommend that you ensure the company’s address and phone number are available on the online shopping sites. If you plan to shop, note the phone/address details of the store before making a purchase. If you are not sure, call ahead to confirm. All our online shopping sites provide full company details and locations.

Mail Order Credit Card Information Security

Your identity and credit card information sent via the mail-order method to us will be stored by our company in accordance with the principle of confidentiality. These details are held for 60 days to cover any potential disputes related to bank credit card charges and are then destroyed. If any amount other than the product price is charged to your card, you can naturally dispute it with the bank, preventing such payments and creating no risk.

Third-Party Websites and Applications

Our store may provide links to other sites on its website. Our company is not responsible for the privacy practices or content of these linked sites. Advertisements displayed on our site are distributed to our users via advertising partners. The Privacy Policy principles in this agreement only apply to the use of our store and do not cover third-party websites.

Exceptions

Under the following limited circumstances, our company may disclose user information to third parties outside of the provisions of this "Privacy Policy":

1. To comply with legal obligations imposed by law, decrees, regulations, etc. by the relevant legal authorities.

2. To fulfill and enforce the "Membership Agreement" and other contracts made with users.

3. In case of a properly conducted research or investigation by authorized administrative or judicial authorities, information about users may be requested.

4. When necessary to protect the rights or security of users.

Email Security

Do not send your credit card number or passwords in any emails to our Customer Service. The information in emails can be viewed by third parties. Our company cannot guarantee the security of the information transmitted through emails under any circumstances.

Browser Cookies

Our company may use technical communication files (Cookies) to obtain information about users visiting our store and using our website. These files are small text files sent by a website to the user's browser and stored in the main memory. Cookies store site status and preferences, making internet use easier.

Cookies help collect statistical data about how many people visit the site, the purpose of visits, how many times the site is visited, and the duration of the visits. These files are not designed to retrieve personal information or data from your email. Most browsers are designed to accept cookies by default, but users can adjust their settings to block cookies or to receive warnings when cookies are sent.

Our company may change the provisions of this "Privacy Policy" at any time by publishing it on the site or sending it to users via email. If the Privacy Policy changes, it becomes effective on the date it is published.

For any questions or suggestions regarding our Privacy Policy, you can send an email to oguzhan@ocmenergy.com. You can also contact us using the following details:

Company Name: OCM Energy
Address: Esentepe Mah. Ahmet Gazi Ayhan Bulvarı No:153/13 Melikgazi-Kayseri
Email: oguzhan@ocmenergy.com
Phone: 05323005069